Payment is by credit/debit card (a small charge of 3% will be levied on all credit card and non UK debit card transactions to cover costs), cheque or by cash, and we ask for a non-refundable deposit of 50% of the first night's booking when the reservation is made. There is no charge for Debit Cards.
For guests coming from overseas we ask for a non-refundable deposit of 50% of the whole stay.
For guests booking within a week of the stay the whole accommodation fee is taken and is non-refundable.
Please note that we will charge the full amount due in the case of a late cancellation (less than 7 days from 4.00pm on the arrival date) where we are unable to re-let the rooms, or due to a no show. Cards will be charged at the time of cancellation, and if we manage to re-let the room, a refund will be made. If this is of concern when making the booking we would ask you to please inform us of this at the time and we also recommend that you take out a Holiday/Travel Insurance Policy that will cover you for any of those unforeseeable costs including possible adverse weather conditions which may make travelling difficult or even impossible - this can quite often be obtained at a reasonable premium as an extension to your household policy, or for inexpensive Holiday Insurance (UK only) please see Guest First.
We respectfully remind guests that a reservation constitutes a contract and cancellation causes loss to small establishments. However, if the guests rebook at a later date any money paid will be carried forward.
Guests are welcomed any time after 4pm, (unless by special arrangement), and are asked to vacate their rooms by 11.00am on the morning of departure.
Please note that Uplands House is a non-smoking establishment.